Questions about Remedi and the Lighthouse Program.

A few hospitals and post-acute teams build Remedi with us, as partners for the long term. They use it free for a year across their whole staff, help decide what we build next, see new features first, sit on our Foundation Partners Advisory Group, and keep a lifetime discount when they continue.

How the program works

Yes. You pay no subscription, no setup fee and no charge per user, and your staff can use Remedi as much as they need across the buildings in your program. We ask for a sponsor, a champion and honest feedback.

You decide. You continue at the price and discount agreed before you started, or you leave with your data returned. You have no obligation to continue.

Tell us about your organization on the application. The first step is an hour with you and whoever owns your schedule.

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The first conversation is an hour with the people who own the labor number and the schedule. We talk about where the schedule breaks, what it costs and what you’ve tried. We ask and we listen. It’s a conversation, not a demo, because we can’t show you anything useful until we understand your operation.

You see the product in your written proposal, which shows the screens on your own scenario. If you want a demonstration after that, we build it around the proposal and your own units.

Setup usually takes a few weeks. Remedi starts alongside your current process while your team compares the two, then goes live unit by unit.

Your team confirms your buildings, names the systems you use and approves access. We handle the setup, the connections and the first schedules.

Yes. Our team sets up Remedi and supports it for you. We need someone who can approve access, and a leader on the floor who will tell us the truth about what is working.

Scheduling is one part of it. Remedi also forecasts demand before the schedule is built, fills gaps when it breaks, keeps a fairness record your staff can check, and enforces rest and hours limits.

Nurses use Remedi Go on their own phone, with their schedule, open shifts, swaps, the clock and their own fairness ledger. They see the same numbers their manager sees.

Your staff get something useful on day one: the schedule on their phone and open shifts without phone tag. Staff trust the schedule more when they can check the fairness record themselves.

No. Remedi suggests who should work, and a person decides. Your team can overrule any suggestion, and Remedi records the override.

Remedi will sometimes miss. Every decision carries its reason, so your team can find a miss, fix it and keep it fixed.

No. Those systems stay where they are, and Remedi connects to them. Where you have no scheduling or time system, Remedi provides one. You can retire the standalone tools around them.

No. Remedi never supplies labor. Remedi fills gaps from your own team first and calls the agencies you already use only when your own staff can’t cover the shift.

Remedi draws on decades of workforce research inside large health systems, and on organizational-justice research that links perceived fairness to why nurses leave. A joint study with Middle Tennessee State University is testing the approach in the open.

The workforce program uses employment data, such as schedules, timekeeping, call-outs, rosters and census counts, and no patient records. Before any protected health information enters scope, we sign a business associate agreement with you.

Remedi is hosted on Google Cloud in the United States and encrypted in transit and at rest. Access is scoped by role, and every access is logged. Remedi can also be hosted in your own cloud account or on your own servers.

How Remedi is built

Remedi is built on Anthropic’s Claude, governed the same way everywhere it acts. Your data never trains it, is never pooled across customers, and is never sold.

Where the model can be hosted

You do. You can export your data whenever you like. If you leave, we return or destroy it and confirm that in writing.

Remedi logs every action with its rule and reason. When a surveyor, an auditor or counsel asks why, the answer is an export.

Remedi is priced per bed and per location. Every member of your staff can use Remedi as much as they need. One price covers the whole workforce product, with a monthly minimum per location and a one-time setup.

How pricing works

Your price comes in your proposal, written for your buildings after we understand your operation. During the Lighthouse Program, a partner’s first year is free.

Everything the workforce needs is included. Eligibility, documentation, revenue cycle, payroll and the other add-ons are optional, priced by what they use, and cost nothing until you switch them on.

Before your year begins, we agree what we’ll be measured on, using your own history. We review the results with you every week, including the numbers that don’t flatter us.